• Who We Are
  • Success Stories
  • Strategies
  • Resources

Portfolio Consulting Services

Our Portfolio Consulting Services Team provides access to industry experts who help monitor and manage your card portfolio's success while recommending strategic plans to maximize your credit union's revenues and profits.

How do we do it?

We get to know your challenges, goals for the future and how your card program is performing. Then we provide expert guidance to help improve ROA.
  • Presenting a customized credit and debit portfolio analysis specific to your credit union's past and present performance.
  • Helping you gain greater understanding of your strengths and opportunities as it relates to the metrics driving finance charge, interchange and fee revenue.
  • Setting strategic goals based on peer and industry benchmarks.
  • Finding out how your program contributes to your credit union's overall success.
  • Presenting specific and executable recommendations that help make your card program more profitable.
We encourage you to utilize this benefit of CSCU membership annually. If you haven't yet had a consultation, or it's been over a year, click below to request a consultation.

Sample Consultation PPTRequest a Consultation




Who We Are

Our Portfolio Consultants have first-hand experience managing a credit union's card program and can offer you expert guidance in helping you develop a competitive, successful growth strategy that's tailored to your credit union.

Email

888.930.CSCU (2728) Ext. 309

Mike Chenderlin
Senior Portfolio Consultant

Mike has more than 20 years of relationship management experience. In addition, he has 10+ years of credit card experience having worked for Equifax/Certegy as director of customer service and the CardSource Helpdesk.

"Mike's expertise in analyzing our portfolio was invaluable. He pointed out opportunities for increasing revenue and made great recommendations for growing our credit card portfolio."
Lorraine Diaz, San Antonio Federal Credit Union

Email

888.930.CSCU (2728) Ext. 380

Ann Farrell
Senior Portfolio Consultant

Ann has more than 20 years of experience in the financial field. Prior to joining CSCU, she was the Visa program coordinator at Greylock Federal Credit Union in Pittsfield, MA (over $1B in total assets). Ann played an integral part in the conversion to the FIS Base2000 credit platform and also served as Greylock's direct FIS liaison for both the debit (40,000+ accounts) and credit card (17,000+ accounts) portfolios.

"Ann was an excellent resource for our credit union because of her background. She made us aware of how to use the combined forces of CSCU and FIS to help us with our membership."
Donna Deruchia, SeaComm Federal Credit Union

Email

888.930.CSCU (2728) Ext. 387

Michele Featherstone
Senior Portfolio Consultant

Michele brings over 20 years of industry experience working as a strategic marketing consultant with credit unions of all sizes. In her current role at CSCU, Michele provides specialized payments portfolio consulting services to member credit unions. She provides comprehensive consulting on creating successful card programs, features and pricing, marketing and sales, financial management, risk management, account management emerging payments and growth strategies.

Prior to this role, Michele had a senior role at a CSCU partner credit union, with a primary responsibility of expanding and growing the credit union’s card portfolio. Through this role, Michele gained valuable experience in EMV implementation, as well as, card program acquisition, usage and retention strategies. Other payment industry experience she has is in card marketing, sales and training. In addition, Michele is an accomplished speaker, presenting at state league conferences, credit unions, as well as national conferences across the country. Michele is also a writer who has contributed to “The Payments Review,” as well as, numerous industry publications over the years.


Email

888.930.CSCU (2728) Ext. 381

Stephanie Hainje
Senior Portfolio Consultant

CSCU Senior Portfolio Consultant Stephanie Hainje is an experienced card industry professional with credit and debit card program management from her previous career at Purdue Federal Credit Union, a leading affinity credit card issuer and top 100 Visa USA issuer. Along with card program management expertise, she is skilled in affinity and student credit card programs with strategic concentration on acquisition, usage and retention tactics. Her payments industry experience also includes card marketing, underwriting, sales, training, invoice analysis, product implementation and project management – including Apple Pay and EMV.

"Our portfolio consultation was very thorough and provided us with ideas to keep our card program growing. Stephanie was also very prompt with answering the follow up questions that we had."
Heather Irwin, Homeland Credit Union

Email

888.930.CSCU (2728) Ext. 384

Dean Knudtson
Senior Portfolio Consultant

Dean has been in the financial services business for close to 30 years, after starting his career at Seattle Trust and Savings and then Western States Bankcard Association where he was regional vice president for the Pacific Northwest and Northern California. He then moved to Boeing Employees Credit Union (BECU) with almost $10B in total assets located in Seattle, WA, where he managed the $600M credit card portfolio (188,000+ accounts) and introduced the rewards program in 1995. He has been an instructor with the Pacific Coast Banking School, teaching "Interchange 101" and is considered an industry expert on the topic. He has testified before the Washington State Legislature as an industry expert on debit card usage, interchange, and funds availability.

"We really like the real-life stories Dean provided us during the presentation. He told us about programs he implemented with the card portfolio at Boeing FCU and shared what worked and what didn't work."
Terri Crowder, Pacific Crest Federal Credit Union

Email

888.930.CSCU (2728) Ext. 385

Dave Chojnacki
Senior Portfolio Consultant

Dave has more than 10 years of relationship management experience. In the last 6 years he served as Director of Client Relations with FIS Retail Payments. Within this time, Dave worked exclusively with Credit Unions of all sizes. He brings a wealth of knowledge pertaining to the debit and credit processing platforms and operating environments, in addition to demonstrated client management and consultative capabilities. Dave’s payment industry experience also includes sales (new and retention), training, invoice analysis, knowledge of products and team management.


Email

888.930.CSCU (2728) Ext. 307

Elaine Raff
Portfolio Consulting Services Coordinator

Elaine provides support to the vice president of portfolio consulting services and the consulting team with administrative duties such as maintaining information resources, preparing and communicating product information. She schedules consultations, organizes and manages special events, travel and conferences as well as serving as a liaison with members, consultants, and the internal marketing and sales departments.

"Elaine plays an integral part in the success of our team. Her knowledge of the consultation process is key to our members."
Bill Lehman - Vice President, Portfolio Consulting Services

Success Stories

Helping your members achieve their goals is your highest priority. Helping you do so is ours.
Click on the logos below to read about the successes our members have experienced.



Portfolio Analytics


ProDirect®


Marketing Resource Guide



Card Penetration


Utilizing Free Marketing Materials


Website Redesign Highlights Cards



Portfolio Consulting


Credit Card Portfolio Growth

Credit Card Relaunch



Credit Line Increase


ProDirect®


ScoreCard® Donations



100% Charge-Off Recovery


Understanding Members


ScoreCard®



ePix® from FIS

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